TERMS AND CONDITIONS

Updated on: June 2, 2026

This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website — https://www.edenspa.ro (hereinafter referred to as the "Website" or the "Site").

The purpose of the Website is to present and promote wellness, spa, massage, and body and facial treatment services, as well as to sell gift vouchers and gift cards online for these services—provided by the company ES HEALTH SPA SRL through the edenSPA UP-Site Floreasca center (167B Calea Floreasca, Sector 1, Bucharest)—and to facilitate contracts via the Website with potential clients interested in these services.

Please read these Terms and Conditions, the Cookie Policy, and the Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and commit to complying with them.

1. DESCRIPTION OF ACTIVITY

ES HEALTH SPA SRL, with its registered office at 44 Sibiului St., Cisnădioara, Cisnădie, Sibiu County (postal code 555301), identified by Tax ID (CUI) 36081065 and registered with the Trade Register under no. J32/692/2016, provides wellness, spa, massage, and body and facial treatment services under the edenSPA brand and sells gift vouchers and gift cards (in electronic format) for these services via the Website.

Our contact details are:

Registered office address: 44 Sibiului St., Cisnădioara, Cisnădie, Sibiu County, Postal Code 555301

Work location: 167 B Calea Floreasca, Sector 1, Bucharest (edenSPA UP-Site Floreasca)

E-mail address: office@edenspa.ro

Phone: (+40) 721 321 294, (+40) 751 268 706

Data Protection Officer (DPO):dpo@edenspa.ro

2. DEFINITIONS

a) Seller — ES HEALTH SPA SRL, a commercial company that provides spa and wellness services and sells vouchers/gift cards via the Website.

b) Buyer — any natural person aged 16 or older (with the consent of a legal representative where required by law), or any legal entity or legal body that creates an Account on the Site or places an Order, including as a visitor.

c) Client — any natural or legal person who accesses the Website Content, whether by creating an Account, using the quick order function (guest checkout), or through direct contact with a representative of the Seller.

d) Account — the section of the Site consisting of an email address and a password, which allows the Buyer to place an Order and contains information about the Client/Buyer and order history (purchased vouchers, invoices, order status, etc.). The User is responsible for the accuracy, completeness, and updating of the data entered.

e) My Cart — the section of the Account that allows the Buyer/User to add products (vouchers, gift cards, other products) they wish to purchase.

f) Site — the online store hosted at the address https://www.edenspa.ro.

g) Order — the electronic document through which the Buyer communicates to the Seller, via the Site, their intention to purchase one or more listed products.

h) Products / Goods — gift vouchers, gift cards, and any other product (including in electronic format) listed on the Site, to be supplied by the Seller to the Buyer pursuant to the concluded Contract. Vouchers and gift cards entitle the holder to access the specified spa services, subject to the conditions stated on the voucher and in these Terms.

i) Service— wellness services, massage, body and facial treatments, hydrotherapy, and similar services actually provided by the Seller at edenSPA centers, accessed by redeeming a voucher/gift card or via a direct booking.

j) Gift Voucher / Gift Card — a prepaid instrument issued by the Seller, transmitted in electronic format (PDF/email), containing a unique code and allowing the holder to access the specified services within the validity period indicated on the voucher.

k) Campaign — the act of displaying, for commercial purposes, a finite number of Products (vouchers, packages, special offers) with limited and predefined stock, for a limited period of time determined by the Seller (e.g., Easter, Summer, Anniversary, Black Friday, or Christmas offers).

l) Contract — the distance contract concluded between the Seller and the Buyer without the simultaneous physical presence of both parties, in accordance with Emergency Ordinance (OUG) no. 34/2014.

m) Opinion / Review— the personal assessment of a Client/beneficiary regarding a Service or Product, written based on their own experience, for the purpose of conveying their level of satisfaction. Reviews may also include a rating on a scale of 1 to 5 stars.

n) Commercial Communications / Newsletter — any type of message transmitted via e-mail (or another agreed-upon channel) containing information regarding special offers, promotional prices, events, new products, or other direct marketing content.

3. GENERAL TERMS AND CONDITIONS

3.1. By placing an Order on the Site, the Buyer agrees to the method of communication (email or telephone) used by the Seller to conduct its business operations.

3.2. All Products sold on the Site are genuine, issued directly by the Seller, and—in the case of vouchers/gift cards—are delivered exclusively in electronic format (PDF/email), accompanied by an invoice in accordance with applicable legislation. Vouchers cannot be exchanged for cash.

3.3. The images and descriptions of the Products and Services presented on the Site are for informational purposes only. Please contact us for further details regarding the exact content of a package or Service.

3.4. Product sales prices are displayed on the Site, expressed in lei (RON), and include VAT. Prices are subject to change without prior notice to Users; however, for any Order placed and confirmed, the Buyer will always pay the price listed on the Site at the time the Order was placed.

3.5. The placement of an Order by the Buyer and its acceptance by the Seller constitute the conclusion of a Contract, in accordance with applicable legislation. The automated email notification received by the Buyer immediately after placing the Order is for informational purposes only and does not constitute confirmation of the Order's acceptance.

3.6. The Contract between the Seller and the Buyer is deemed concluded when the Buyer receives an email notification from the Seller regarding the processing and delivery of the Voucher/Gift Card (or the booking confirmation, as applicable).

3.7. The Seller may refuse to fulfill an Order or unilaterally cancel it, without liability for compensation, if the Order contains incorrect or incomplete data, if payments cannot be validated, or in the event of transactions flagged as suspicious. The User/Buyer may contact the Seller to be informed of the reasons leading to the application of such measures.

3.8. All information, materials, texts, images, logos, photographs, and graphic elements published on the www.edenspa.ro website are the intellectual property of ES HEALTH SPA SRL or its partners, in accordance with Law no. 8/1996 on copyright and related rights. These may be used exclusively for the purpose of informing Users and Buyers and may not be reproduced, copied, distributed, or used for commercial purposes without the Seller's written consent.

3.9. ES HEALTH SPA SRL is not liable for any color or display discrepancies that may arise when viewing the Site on various devices (desktop / tablet / mobile).

3.10. Modification of Terms and Conditions: The Seller reserves the right to periodically update and modify these Terms and Conditions to reflect legislative changes or changes in the Site's operation. In the event of any modification, the updated version will be published on the Site, indicating the date of the update, and registered Users will be notified via email regarding significant changes. The Terms and Conditions applicable to an Order are those displayed on the Site at the time the Order is placed; therefore, any subsequent modifications will not retroactively affect Orders already placed.

3.11. For any inquiries or issues, please contact us at the email address: office@edenspa.ro

4. ACCESS TO THE WEBSITE

4.1. Access to the Website is granted exclusively by visiting the public domain https://www.edenspa.ro.

4.2. By accessing and using www.edenspa.ro, the User/Customer agrees to the Terms and Conditions presented on the Site, as well as the Privacy Policy and the Cookie Policy.

4.3. The User/Customer is granted limited access for personal use (viewing, obtaining information, placing online orders) and does not have the right to download, modify, reproduce, copy, sell/resell, or otherwise exploit the Site for commercial purposes or in a manner that conflicts with the interests of ES HEALTH SPA SRL.

4.4. Communication with the Seller may take place through direct interaction, including via the contact form on the Site, email, or telephone (contact details can be found in the "Contact" section of the Site).

5. THE BUYER'S ACCOUNT

5.1. Any User who visits the www.edenspa.ro Site, is over 16 years of age, and meets the legal requirements for purchasing goods may create an Account.

5.2. By creating an Account, the User can place orders more quickly, as their data is already entered. Additionally, Users who create an Account and subscribe to the newsletter may benefit from offers and promotional prices communicated via email.

5.3. Upon creating an Account, each User agrees to these Terms and Conditions and acknowledges the Privacy Policy and Cookie Policy, bearing responsibility for the accuracy of the information provided and for keeping it up to date. Acceptance of these documents is effected through separate and granular ticking, in accordance with Art. 7(2) of the GDPR.

5.4. To create an Account, you must complete the following steps:

• enter the following personal data: first name, last name, e-mail, phone number (optional);

• enter and confirm a password;

• separately tick the box accepting the Terms and Conditions (active link);

• separately tick the box acknowledging the Privacy Policy (active link);

• optionally, separately tick the box to subscribe to the newsletter (separate, freely given consent; box not pre-ticked);

• click the "CREATE ACCOUNT" button.

5.5. Within the Account, you have the option to:

• edit Account information: last name, first name, e-mail, phone number;

• change the Account password;

• view order history and purchased vouchers (along with the status of each);

• request Account deletion — upon an express request sent via e-mail.

6. SUBJECT OF THE CONTRACT

6.1. The subject of the Contract is the sale by the Seller to the Buyer of Products (gift vouchers, gift cards, and other products) listed on the Site and/or, where applicable, the subsequent provision of the associated spa Services. The Contract is deemed concluded upon confirmation of the Order via e-mail.

6.2. Specifics of gift vouchers and gift cards: These Products are delivered exclusively in electronic format (PDF file sent via e-mail). The voucher contains a unique code, the value, the name of the included Service (or the value applicable to a Service of choice), and the validity period. The voucher becomes valid upon confirmation of full payment.

6.3. The transfer of ownership of the Voucher/Gift Card takes place at the moment the electronic file is sent via email, following payment confirmation.

7. THE ORDER

7.1. The Client/Buyer may place Orders on the Site by adding the desired Products to the shopping cart and finalizing the Order. Adding a Product to the cart without finalizing the Order does not constitute a firm Order.

7.2. By finalizing the Order, the Buyer confirms that all data provided is correct, complete, and true as of the date the Order is placed.

7.3. By finalizing the Order, the Buyer consents to being contacted by the Seller via any available/agreed-upon means in any situation requiring such contact (e.g., order confirmation, clarifications, modifications).

7.4. For details or questions regarding your Order, please contact us at the email address office@edenspa.ro or by phone at (+40)721 321 294 or (+40)751 268 706, Monday through Friday between 07:00 and 21:00, and Saturday through Sunday between 09:00 and 20:00.

7.5. Order Cancellation by the Seller

The Seller may unilaterally cancel an Order, without any obligation to provide compensation, in the following cases:

• the data provided by the Client/Buyer is incorrect or incomplete;

• the transaction is not accepted by the Client's card-issuing bank, in the case of online payment;

• the transaction is not validated by the payment processor approved by the Seller;

• the transaction is flagged as suspicious by a banking institution, authority, or payment processor;

• the Client's activity on the Site could cause harm to the Seller; in the event of other justified objective reasons.

7.6. Order Cancellation by the Buyer

The Client/Buyer may cancel an Order prior to the transmission of the electronic voucher by submitting a written request to the email address office@edenspa.ro. Once the electronic voucher has been sent, the provisions of Chapter 11 (Returns) and the legislation regarding fixed-term services apply.

7.7. Order Confirmation

After submitting the Order, you will receive an email confirming receipt of the Order. The Order is considered finalized once you receive the Voucher/Gift Card via email (or, where applicable, the confirmation of a Service reservation).

8. PRODUCT PRICES, INVOICING, AND PAYMENTS

8.1. Product prices are subject to change without prior notice. The purchase price stated on the invoice will be the same as the price at the time of Order confirmation.

8.2. The Seller may display Products on the Site at promotional prices for a specific period and subject to stock availability. Details regarding these campaigns are displayed in the "Special Offers" section and are governed by the terms specific to those offers.

8.3. Invoicing: An electronic tax invoice will be issued for each Order. By submitting the Order, the Buyer agrees to receive invoices in electronic format, sent to the email address specified in the Account or the Order form, in accordance with the Tax Code.

8.4. Purchased Products are invoiced exclusively in RON.

8.5. Tax invoices may be issued to either an individual or a legal entity. To have the invoice issued to a legal entity, please enter the company details in the "Billing" section when placing the order.

8.6. Payment methods

Payment for the ordered Products may be made:

• Online via Visa or MasterCard bank card — through the payment processor NETOPIA Payments / mobilPay. Card data processing takes place exclusively on the payment provider's servers, using SSL security certificates. The Seller does not store bank card data.

• By bank transfer (payment order) — based on the proforma invoice, to IBAN account RO76INGB0000999906851429 held at ING BANK. The voucher/gift card will be issued and sent after confirmation of receipt of funds on the bank statement.

8.7. In the case of online payment, the transaction will appear on the Buyer's account statement under the name of the Seller or the payment processor. Any bank card payment will be confirmed at the time the tax invoice is issued.

8.8. The Seller assumes no liability for additional costs incurred by the Buyer as a result of bank card transactions (currency conversion fees, bank charges, etc.); the Buyer bears sole responsibility for such costs.

9. PRODUCT DELIVERY

9.1. Electronic delivery (vouchers / gift cards): Vouchers and gift cards purchased on the Site are delivered exclusively in electronic format, via e-mail, within a maximum of 24 business hours from payment confirmation. The electronic document contains the unique voucher code, the name of the included service, and the validity period.

9.2. Spa Service scheduling / booking: Upon receiving the voucher, the beneficiary may request to schedule the Service by contacting the spa center's reception—subject to availability—within the voucher's validity period. The appointment is confirmed following a discussion with edenSPA representatives.

9.3. Delivery costs: No additional delivery fees are charged for vouchers and gift cards delivered electronically.

10. PRODUCT WARRANTY AND COMPLAINTS

10.1. All Products and Services sold on the Site meet the conformity requirements stipulated by applicable legislation (specifically Emergency Ordinance 140/2021 regarding the sale of goods and Government Ordinance 21/1992 regarding consumer protection).

10.2. In the event of any non-conformity regarding a Product (voucher / gift card) or Service, the Customer has the right to notify the Seller within 14 calendar days of discovering the issue, by sending an e-mail to office@edenspa.ro.

10.3. ES HEALTH SPA SRL will respond to complaints within a maximum of 30 calendar days of receipt and will inform the Customer of the resolution.

10.4. In the event that a Service actually provided does not correspond to the description of the purchased Voucher or package, the Client has the right to request a remedy, a replacement, or, where applicable, a refund of the amount paid.

11. RIGHT OF WITHDRAWAL (PURSUANT TO EMERGENCY ORDINANCE NO. 34/2014)

11.1. Right of withdrawal — general principle: Pursuant to Emergency Ordinance No. 34/2014 on consumer rights, you have the right to withdraw from this Contract, without stating a reason, within 14 calendar days from the date of conclusion of the Contract (in the case of service provision and digital content delivery) or from the date of receipt of the physical Product, as applicable.

11.2. Method of exercising the right of withdrawal: To exercise your right of withdrawal, you must inform us of your decision via an unequivocal statement sent by e-mail to office@edenspa.ro. You may use the standard withdrawal form provided in the Annex to Emergency Ordinance 34/2014 (available upon request) or any other similar statement.

11.3. Exceptions to the right of withdrawal — Art. 16 of Emergency Ordinance 34/2014: Pursuant to Art. 16 of Emergency Ordinance 34/2014, the right of withdrawal does NOT apply in the following cases (relevant to edenSPA’s operations):

Art. 16 letter (l) — contracts for the provision of services related to accommodation (other than for residential purposes), transport of goods, car rental, catering services, or services related to leisure activities, where the contract stipulates a specific date or period for performance (e.g., vouchers with a fixed, confirmed appointment date or "last-minute" packages for a specific date);

Art. 16 letter (m) — the supply of digital content not supplied on a tangible medium, if the performance has begun with the consumer’s prior express consent and after the consumer has acknowledged the loss of the right of withdrawal — applicable in the case of the instant delivery of the PDF electronic voucher, only if the Customer has expressly ticked the box consenting to immediate delivery and the waiver of the right of withdrawal.

11.4. "Standard" vouchers (without a fixed appointment date) and gift cards remain subject to the right of withdrawal within 14 calendar days, provided they have not been used and the Customer has not expressly waived the right of withdrawal at the time of purchase.

11.5. Refund: The refund of the value of Products returned to and accepted by ES HEALTH SPA SRL will be processed within 14 calendar days from the date the withdrawal notice is received, using the same payment method employed by the Buyer when placing the Order (e.g., refund to the card used for the online payment), unless the Buyer has expressly agreed to a different refund method.

11.6. For details or questions regarding returns, please contact us via email at office@edenspa.ro or by phone at (+40)721 321 294 or (+40)751 268 706, Monday through Friday between 07:00 and 21:00, and Saturday through Sunday between 09:00 and 20:00.

12. LATE ARRIVAL, CANCELLATION, AND NO-SHOW POLICY

12.1. For confirmed appointments at edenSPA centers, please adhere to the cancellation/no-show policy detailed in the "Late Arrival, Cancellation, and No-Show Policy" section available on the Site. This policy forms an integral part of these Terms and Conditions.

12.2. Cancellations or modifications to appointments must be made with the required prior notice (in accordance with the policy displayed on the Site). Failure to provide notice within the specified timeframe or failure to appear for the appointment (no-show) may result in the loss of the voucher's value or the imposition of a cancellation fee, in accordance with the specific policy.

12.3. Late Arrival: In the event of a late arrival for an appointment, edenSPA reserves the right to reduce the duration of the Service by the amount of time lost due to the delay, without reducing the price, in order to accommodate subsequent appointments.

13. REFUND POLICY

13.1. The detailed refund policy is available in the "Refund Policy" section on the Site and forms an integral part of these Terms and Conditions.

13.2. In all cases involving refunds (withdrawal, order cancellation, product/service non-conformity), the amount will be reimbursed using the same payment method used for the purchase, within a maximum of 14 calendar days from the approval of the request.

14. USER OPINIONS AND REVIEWS

14.1. All Users/Clients/Buyers accessing the Site may publish opinions and reviews regarding the purchased Products and Services.

14.2. Reviews (whether positive or negative) shall relate strictly to the characteristics of the Products and Services and will be published on the Site following prior moderation based on criteria of neutrality.

14.3. Each User / Client / Buyer wishing to publish a review must adhere to the following rules:

• refer exclusively to the characteristics of the Product or Service in the Romanian language;

• use appropriate language, avoiding terms that are offensive, insulting, or potentially harmful to other Users;

• refrain from publishing content that is illegal, obscene, threatening, or defamatory, or that infringes upon intellectual property rights;

• refrain from publishing viruses, spam, or unauthorized promotional messages;

• refrain from referencing competing websites or publishing comparative prices.

14.4. Rights regarding reviews: By publishing an opinion or review on the Site, the User grants the Seller a non-exclusive right to use, reproduce, publish, and distribute it on the Site for the purpose of informing other users about customer experiences. However, the User retains rights to their own content and may request the deletion of their review at any time by contacting the Seller directly.

15. PRIVACY AND DATA PROTECTION

ES HEALTH SPA SRL acts as a personal data controller and undertakes to ensure the protection of the data you provide (first name, surname, e-mail, phone number, delivery address, billing details, etc.) in accordance with Regulation (EU) 2016/679 (GDPR) and relevant national legislation (Law no. 190/2018).

Data is processed for the following main purposes:

• registration and confirmation of the Order;

• issuance of the invoice and verification of payment;

• sending the Voucher / Gift Card via e-mail;

• scheduling and provision of Services;

• commercial communication (newsletter), exclusively based on express consent;

• fulfillment of tax, accounting, and legal obligations.

• For full details regarding personal data processing, your rights (access, rectification, erasure, restriction, portability, objection, withdrawal of consent), and how to exercise them, please consult the Privacy Policy and Cookie Policy available on the Site. For any request regarding your data, you may contact us at dpo@edenspa.ro (Data Protection Officer).

16. LIABILITY

16.1. By creating and using the Account, the User assumes responsibility for complying with these Terms and Conditions, for maintaining the confidentiality of Account data (username and password), and for managing access to the Account.

16.2. By creating the Account and/or placing Orders, the Buyer expressly accepts the Site's Terms and Conditions in the latest updated version available at the time the Order is placed.

16.3. Limitation of Seller's liability: To the extent permitted by law, the Seller shall be liable for damages caused to the Client resulting from a failure to fulfill contractual obligations strictly within the limit of the Order value, except in cases where the Seller acted with intent or gross negligence, in which case its liability remains full in accordance with general law. This clause does not limit consumer rights mandatorily provided for by Emergency Ordinance (OUG) 34/2014 and Government Ordinance (OG) 21/1992.

16.4. The following actions regarding the Site or the Seller shall be considered attempted fraud:

• accessing any type of User data by using an Account that does not belong to the user or by any other method;

• altering or modifying the content of the Site or communications sent by the Seller;

• impairing the performance of the server hosting the Site;

• disclosing content sent by the Seller to a User to third parties, when the third party is not the intended recipient.

In any of the above situations, ES HEALTH SPA SRL reserves the right to notify the competent authorities. Fraud and attempted fraud are punishable under applicable criminal law.

17. FORCE MAJEURE

17.1. Neither party shall be liable for the non-performance of contractual obligations if such non-performance is caused by an event of force majeure, within the meaning of the Romanian Civil Code, or by fortuitous events occurring after the conclusion of the Contract.

17.2. The party invoking force majeure is obliged to notify the other party of the occurrence of the event within 5 working days and to take all possible measures to limit its consequences.

18. DISPUTES AND ALTERNATIVE DISPUTE RESOLUTION

18.1. This Contract is governed by Romanian law. Any disputes arising between the Seller and Users/Buyers shall be resolved amicably or, if this is not possible, shall be settled by the courts having material and territorial jurisdiction, in accordance with applicable legislation.

18.2. Alternative Dispute Resolution (ADR): Consumers may turn to alternative dispute resolution (ADR) entities, in accordance with Government Ordinance no. 38/2015 regarding the alternative resolution of disputes between consumers and traders. The list of ADR entities is available on the website of the National Authority for Consumer Protection (ANPC) — www.anpc.ro.

18.3.ODR Platform (Online Dispute Resolution): The European Commission provides European consumers with an online alternative dispute resolution platform (the ODR platform), available at: https://ec.europa.eu/consumers/odr . You may use the ODR platform for any dispute arising from online purchases made on our Site.

19. CONTACT

For any details or questions regarding ES HEALTH SPA SRL, products, vouchers, or services, please contact us at: E-mail: office@edenspa.ro, Phone: (+40)721 321 294, (+40)751 268 706, Address: Calea Floreasca 167 B, Sector 1, Bucharest (edenSPA UP-Site Floreasca), Website:https://www.edenspa.ro