The site www.edenspa.ro is the property of LP SPA BUSINESS SRL, with its registered office in Loc. Cisnadioara, City of Cisnadie, Str. Sibiu no. 44, fiscal code 555301 Sibiu county, registered with the Trade Registry with no J32 / 604/2017 having fiscal code 37514450. For the purpose of data protection legislation, we are an operator when we process your personal data.
We, SC LP SPA BUSINESS SRL SRL, are concerned to guarantee the protection of your personal data, in accordance with the norms and principles of the Regulation (EU) no 679 of April 27, 2016 regarding the protection of individuals with regard to the processing of personal data. personally and regarding the free movement of these data. Personal data means any information regarding an identified or identifiable natural person; an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identification element, such as a name, identification number, location data, an online identifier, or to one or more many specific elements, their own physical, physiological, genetic, psychological, economic, cultural or social identity.
In general, we collect your personal data directly from you, so that you have control over the type of information you provide us. By way of example, we receive information from you as follows:
- When you create an edenspa account, you send us: e-mail address, telephone number, first and last name.
Within your personal page (My Account) from the website www.edenspa.ro you can add additional information, such as: CNP, gender, date of birth, delivery addresses, alternative e-mail address, card details banking etc.
When placing an order, you provide us with information such as: the desired product, first and last name, delivery address, billing details, payment method, telephone number, bank card details, etc.
We may also collect and process certain information about your behavior during the visit of our website, to personalize your online experience and to offer you tailored offers to your profile. We invite you to find out more details in this regard by consulting the section regarding the purposes of processing below.
Cookies help us to recognize you at every visit on the website www.edenspa.ro. This allows us to make available advertising according to your preferences. It is possible to use the services of a third party for this purpose. Cookies can be used to compile data regarding the understanding and use of the services provided, or the type of browser. edenspa.ro may contain advertising provided by a third party. It is possible for this third person to download cookies to your computer, which will allow them to collect statistical data regarding the personalized content and to monitor the campaigns carried out by them. edenspa.ro cannot control nor have access to cookies from your computer, installed by a third party. These cookies cannot be used to identify you.
We do not collect and otherwise process sensitive data, included in the General Regulation on data protection in special categories of personal data. Also, we do not want to collect or process data of minors who have not reached the age of 18 years.
1. To provide eden spa services for your benefit
This general purpose may include, as appropriate, the following:
a) Creation and administration of the account within the edenspa.ro website;
b) Processing of orders, including taking, validating, shipping and billing;
c) Resolving cancellations or problems of any kind related to an order, to the goods or services purchased;
d) Returning the products according to the legal provisions;
e) Reimbursement of the value of the products according to the legal provisions;
h) Providing support services, including providing answers to your questions regarding your orders or Edenspa goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Edenspa and you. Also, certain processing subsumed for these purposes is required by the applicable law, including tax and accounting law.
When you provide us with information about another person, you must have his approval to act on his behalf or to transmit his personal data to us
2.To improve our services
We want to offer you the best online shopping experience. To do this, we may collect and use certain information related to your Buyer behavior, we may invite you to complete satisfaction questionnaires following the completion of an order or we may carry out, directly or with the help of partners, market studies and research.
We base these activities on our legitimate interest in conducting commercial activities, always taking care that your fundamental rights and freedoms are not affected.
3. For marketing purposes
In this regard, we can send you any type of message (such as: e-mail / SMS / telephone / etc.) containing general and thematic information, information on products similar or complementary to those you have purchased, information about offers or promotions, information about products added in the section "My Account / Cart" or you have shown interest in purchasing them, as well as other commercial communications, and we can display personalized recommendations on the website. To provide you with information of interest to you, we may use certain data about your buyer behavior (for example products viewed / added to wishlist / purchased) to create a profile. We always ensure that such processing is carried out in compliance with your rights and freedoms and that the decisions taken on them have no legal effects on you and will not affect you to a significant extent.
In most cases, we base your marketing communications on your prior consent.
You can change your mind and withdraw your consent at any time, by:
In certain situations, we can base our marketing activities on our legitimate interest to promote and develop our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures so that your fundamental rights and freedoms are not affected. However, you may at any time request us, by the means described above, to stop processing your personal data for marketing purposes, followed by proceeding with your request.
4. For the defense of our legitimate interests
There may be situations in which we will use or transmit information to protect our rights and commercial activity. These may include:
The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
As a general rule, we will store your personal data as long as you have an account on the site edenspa.ro. You can ask us at any time to delete certain information or to close the account and we will respond to these requests, subject to keeping certain information including after closing the account, in situations where the applicable law or our legitimate interests require it.
Where appropriate, we may transmit or provide access to certain personal data of your own to the following categories of recipients:
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to some public authorities.
We ensure that the access to your data by third parties legal persons of private law is made in accordance with the legal provisions regarding data protection and confidentiality of information, based on contracts concluded with them.
Currently, we store and process your personal data in Romania.
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
To make payments we use the services of the Netopia payment processor.
Despite the measures taken to protect your personal data, we draw your attention that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, with the risk that the data may be viewed and used by third unauthorized parties. We cannot be held responsible for such vulnerabilities of systems that are not under our control.
- for the exercise of the right to free expression and information;
- to comply with a legal obligation to process, to fulfill a task performed in the public interest or in the exercise of an official authority with which we are invested;
- for reasons of public interest in the field of public health;
- for finding, exercising or defending a right in court.
The contact details of ANSPDCP are the following:
Address: Bulevardul General Gheorghe Magheru nr. 28-30, Sector 1, Bucuresti, Romania, cod postal 010336
Phone number: 031 805 92 11
Fax number: 031 805 96 02
E-mail address: email@example.com
We are happy to ensure that you exercise these rights, unless this proves impossible or involves a disproportionate effort.
As the data subject, you can contact our data protection officer at any time and free of charge, with a notification, using the following contact information: e-mail: firstname.lastname@example.org in order to exercise your rights in accordance with GDPR.
We are committed to always handle your requests with the utmost attention and you can ask us any questions to get an answer as soon as possible. Without affecting your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any problem amicably.
Updated on: January 12, 2020