Cancellation, delay and no show terms

If, for objective reasons, you do not arrive on time for programming, the time allocated to the therapy you have chosen will be shortened or you will be offered another time interval for complete therapy. We will do our best to offer you the complete therapy only under the conditions in which the other clients will not be affected.

In the most unfortunate case, when you will not be able to arrive at the scheduled date and time, we would very much appreciate to notify us 24 hours in advance, or at the latest in the morning of that day.

Two no-show appointments (unannounced cancellations) will entail the need for advance payment of scheduled therapy. If you hold a pre paid card / voucher / subscription, it will become invalid and the related therapies will be non-programmable for the third time.


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